Proge – Account and Data Deletion
Effective from: 6 October 2026
Deleting your Proge account
You can delete your Proge account directly in the Proge application.
Open:
Settings → Data and account → Delete account
For security reasons, account deletion may require re-authentication before the deletion can be completed.
Once deletion is successfully initiated and completed, Proge’s active deletion process removes your user account and the associated user-specific data as described below.
If you can no longer access the Proge application
If you cannot access the application or cannot use the in-app account deletion function, you may request deletion of your account and associated personal data by email:
State in your message that you want to delete your Proge account and the associated data.
We may request reasonable additional information to identify the account and verify that the deletion request concerns the correct user account.
You do not need to reinstall the Proge application in order to submit an account deletion request by email.
What is deleted when your account is deleted?
Proge’s account deletion process is intended to remove active Proge data associated with the user, including:
- the Proge user account and related authentication data;
- user-specific Proge cloud data and related data;
- profile and onboarding data;
- training programmes and training settings;
- workout history and performance data;
- nutrition and weight data of users aged 18 or over, as well as the user’s measurement data;
- user-specific local Proge data;
- local AI Coach conversation history;
- user-specific local settings;
- local notification settings;
- local streak data.
Canceling a Google Play subscription
Deleting your Proge account or uninstalling the app does not cancel an existing Google Play subscription. If you do not want the subscription to renew, cancel it separately through Google Play subscription management before deleting your account.
Uninstalling the application does not delete your account
Simply uninstalling the Proge application from your device is not the same as deleting your Proge account.
The device operating system may remove local application data when the application is uninstalled, but your Proge user account and user-specific cloud data may continue to exist.
If you want to delete your Proge account, use the in-app account deletion function or send a deletion request to info@proge.app.
What data may be retained after account deletion?
Deleting an account does not necessarily mean that every piece of information ever associated with the user disappears immediately from every technical system.
Limited data may be retained after account deletion only where there is an appropriate legal or technically justified reason, for example:
- compliance with a legal obligation;
- establishment, exercise, or defence of a legal claim;
- demonstrating previous acceptance of the Terms of Use;
- demonstrating previous consent and any subsequent withdrawal;
- investigation of a security incident or misuse;
- a service provider’s normal backup cycle;
- limited retention required by a service provider’s own lawful obligations.
Such data is not used to continue the normal user account or for marketing purposes.
Data remaining in a service provider’s technical backups may be deleted according to that provider’s normal backup cycle. Proge does not promise an exact backup deletion timeframe where such a timeframe cannot be reliably confirmed from the provider’s applicable terms.
AI Coach-related data
Limited AI Coach conversation history is stored locally on the user’s device on a user-specific basis and normally expires after 12 hours of inactivity.
When the account is deleted, local AI Coach conversation history is removed together with the user-specific local data.
Proge may also retain limited technical metadata relating to AI Coach requests as described in the Privacy Policy. The user’s actual AI Coach message or AI Coach response is not normally stored in this technical metadata.
Personally linkable technical AI request metadata is normally retained for 90 days. After that, the metadata becomes eligible for deletion through automated retention management; technical deletion may occur with a delay. Data may exceptionally be retained for longer where necessary, for example, for an ongoing security investigation, abuse incident, or legal claim.
Any data that may remain in OpenAI’s own systems is subject to OpenAI’s retention practices as a service provider, which are described in more detail in Proge’s Privacy Policy.
Account deletion and data protection rights
Deleting an account is different from making a request concerning an individual data protection right.
You may also contact Proge, for example, if you want to:
- access your personal data;
- correct inaccurate personal data;
- request deletion of specific personal data;
- request restriction of processing;
- object to applicable processing;
- exercise the right to data portability where its conditions are met;
- withdraw consent you have given.
Privacy-related requests:
More information
More information about the processing and retention of personal data, service providers, and data subject rights is available in Proge’s Privacy Policy.